In short: DocHelp builds custom Best Practice Premier templates and practice documents into medical centres — chronic condition plans, consent and billing disclosures, letters, checklists and onboarding — and trains staff to use them.
A library of Bp Premier templates and practice documents we build into client practices — chronic condition management plans by condition, consent and disclosure documents, letters and referrals, reception checklists and onboarding — configured with your letterhead, your doctors and the merge fields that do the typing for you.
Plans · Consent · Letters · Checklists · Onboarding
A chronic condition management plan is twenty minutes of typing when it starts from a blank document and three minutes when the patient’s history, medications, allergies and usual GP are already on the page. A mixed-billing disclosure that reception has to explain every time is a queue; the same disclosure as a template in Bp is a click. Multiply by every doctor, every day.
We build the templates into your Bp Premier with the right merge fields, name them so staff find them first time, review the library quarterly so superseded item numbers disappear, and train the team on them. The library below is what we build most often.
Plan templates by condition, with problems, goals, treatments and arrangements laid out the way the review is done, and the patient’s history, medications and allergies merged in. Maintained against the current MBS chronic condition management items.
| Condition | What the template carries | Merge fields |
|---|---|---|
| Hypertension | Problems and needs, targets, lifestyle and medication plan, monitoring schedule, allied health arrangements | History, medications, allergies, usual GP |
| Back pain | Acute and chronic pathways, function goals, physiotherapy and exercise arrangements, review dates | History, medications, allergies |
| Ischaemic heart disease | Risk factors, medication review, rehabilitation and specialist arrangements, emergency plan | History, medications, allergies |
| Osteoporosis | Fracture risk, bone density review, calcium and vitamin D, falls prevention, exercise | History, medications, allergies |
| Migraine | Triggers and diary, acute and preventive plan, review schedule | History, medications, allergies |
| Arthritis | Pain and function goals, pharmacological and non-pharmacological plan, allied health | History, medications, allergies |
| Iron deficiency | Cause investigation, replacement plan, monitoring, dietary advice | History, medications, allergies |
| Hyperlipidaemia | Lipid targets, lifestyle and statin plan, monitoring | History, medications, allergies |
| GORD | Symptom control plan, lifestyle measures, medication review, red flags | History, medications, allergies |
The GP Chronic Condition Management Plan replaced the GP Management Plan and Team Care Arrangement on 1 July 2025. A year later, most centres we audit still run plans the old way. The templates above are built to the current rules — and the rules are simpler than the habit.
Items 723 and 721 are gone, replaced by 965 (prepare) and 967 (review) for GPs. The requirement to consult two collaborating providers was removed. The GP prepares the plan; the nurse can assist.
Allied health referral is optional, not part of the plan. If the patient needs physiotherapy or a dietitian, the GP refers directly under the GPCCMP — up to five individual services a calendar year. The allied health provider does not have to confirm or contribute.
The test is a condition present, or likely to be present, for at least six months, or terminal — a clinical judgement for the GP. Asthma, weight management, chronic pain, GORD, iron deficiency and hyperlipidaemia can all qualify. It is about management need, not a diagnosis code.
Prepare once every twelve months if necessary; review once every three months where clinically relevant. Prepare and review attract the same rebate ($160.60, 1 July 2026). The plan items cannot be co-claimed by the same practitioner on the same day as a general attendance item — a different GP can, the same GP cannot. Old GPMPs and TCAs stop supporting allied health access on 30 June 2027.
Full explainer, with sources: GPCCMP explained — no TCA, no referral, no listed condition →
Fee and gap information the patient sees and acknowledges before the consultation, with the reception script that goes with it.
Bulk-billing agreement wording aligned to the modernised process — pre-assignment and post-assignment — with the record kept in Bp. Why this changed →
Consent for telehealth consultations and for AI scribe use, with the privacy statement wording to match.
Registration and privacy consent that captures what Bp needs — Medicare, identifiers, consent preferences — once.
Referral, specialist and allied health letters, certificates and correspondence with clear prefixed naming — REF-, CERT-, FORM- — and a library reviewed quarterly.
Specialist and allied health referrals with history, medications and reason for referral merged in.
Medical certificates, carer’s certificates and capacity documents in the formats employers and insurers accept.
Result letters, recall letters and patient communications with the practice’s voice and letterhead.
Chronic disease information and consent handouts kept in a separate library so clinical templates stay clean.
Written for the practice, printed at the desk, signed off daily. These are what a new receptionist works from in week one and what a practice manager checks at five o’clock.
Bulk patient verification and health identifier lookup for the day’s list, day sheet, uncompleted appointments, reminder replies, contact notes.
All appointments billed and reconciled to invoices, batches submitted and payment reports read, banking reconciled, exceptions noted.
User accounts, roles and permissions, training sign-offs, access removal and handover — so staff changes don’t break the front desk or the audit trail.
Outstanding recalls, rejected claims, unbilled items, template library review and the one-page numbers for the owner.
A spreadsheet per doctor, updated daily by the person who did the banking: claimed, paid (never the claimed figure), rejections and why, notes, initials. Month-end doctor statements come straight off it, and every entry has a name against it.
Rejected claims logged the day they come back, with the reason code, who is fixing it and when it was resubmitted. Nothing is “someone’s” job — every line on the log has an owner and a date.
They are built into your Bp Premier by us, with your letterhead, your doctors and the merge fields that pull the patient’s history, medications and allergies into the document. We configure, test and train reception and doctors on them rather than emailing a file.
They are maintained against the current MBS chronic condition management items. The former GP Management Plan and Team Care Arrangement items (721 and 723) were replaced on 1 July 2025 by the GP chronic condition management plan items, and templates that still reference the old items should be updated — it is one of the first things we check in a Bp audit.
Yes. Most engagements include two or three templates specific to the practice — a clinic’s own consent form, a referral letter for a particular specialist relationship, a procedure information sheet. Tell us what your team retypes most often.
The manuals are written for each client practice as part of the Practice Manager Foundation Program or a Bp training engagement, because the screenshots, workflows and settings are the practice’s own. We don’t sell them as generic downloads.