In short: DocHelp provides ongoing operations management, remote practice management, interim managers and advisory retainers for medical centres in Melbourne and Australia-wide.
Retainers · Remote management · Interim managers · Advisory
Most medical centres cannot justify a full-time operations manager, and most practice managers have nobody senior to call. The owner is a doctor with a full list. So decisions get made late, compliance drifts, revenue leaks, and small problems become a rescue.
We step in as interim practice manager, on site or remotely, keep rosters, billing and compliance moving, and hand over properly once your new appointment starts.
One-on-one coaching for a first-time or overwhelmed practice manager: the numbers, the difficult conversations, the systems. It pairs naturally with our practice manager training.
Monthly numbers reviewed with the owner and practice manager. Billing, utilisation, recalls, doctor productivity, costs. Actions agreed.
Management meeting attended and minuted. HR, doctor and supplier matters progressed. Escalations handled.
Quality and compliance audit: a rotating slice of the Standards each month so nothing is a surprise at assessment.
Documentation, rosters and systems updated. Next month planned.
Senior operational oversight on a monthly basis: attending and minuting management meetings, reviewing the monthly numbers with the owner, supporting the practice manager on escalations, HR and doctor matters, running quality and compliance audits, keeping documentation current, and being the person the practice manager calls when something goes wrong. Scope and hours are agreed up front.
Yes. Rosters, staffing, doctor pays, billing review, supplier orders, HotDoc and Best Practice administration, recalls, patient communication and reporting all run remotely.
Advisory is for owners who run the practice themselves but want an experienced operator to think with: strategy, growth, doctor arrangements, buying or selling, whether to build a second site. Management is when we run part of the practice for you.
We are not accountants, lawyers or licensed business brokers and we don’t give financial advice. What we do bring is operator judgement: what a well-run practice’s numbers look like, what buyers pay premiums for, and what to fix before you sell.