Operations for medical centres: accreditation, fitout, systems, staff and growth. Done by people who still run practices. Based in Melbourne, working Australia-wide.
DocHelp runs the operational side of general practice for practice owners and doctors. Founded by Jamal Al-Sharifi, Melbourne.
Take one service or several. Nothing is bundled.
QPA
ACHSNSQHSRACGPQPAACHSNSQHSRACGP, AGPAL, QPA and QIP accreditation · policy manuals and compliance documentation · clinic audits
New practice setup · design, drafting and fitout · IT, servers and networks · Best Practice migration and templates · pathology, radiology and supplies contracts
Reception, nurse and practice manager training · recruitment · overseas-trained doctor pathways · HR support
Websites and rebranding · patient growth · practice rescue for centres losing money, staff or patients
Operations retainers · remote management · TAC, WorkCover and medico-legal billing · doctor pay tracking
Checklists don't pass accreditation or fill appointment books. Trained teams do.
We sit with reception, nurses and managers and work through every scenario. Weekends included when a deadline demands it.
The aim is a team that stays compliant, profitable and full without needing us back every year.
IT, drafting, design and build are our own people. One contact, one invoice.
The founder oversees ten‑plus medical centres today and has built and sold two.
Practices are not named while work is under way.
A purpose-built centre going for first-time accreditation from a standing start. Accreditation build, Best Practice migration on a new server, one of our nurses on site three days a week, new website and Google profile. Survey late 2026.
Patient-facing evidence for an established practice: identification checks, after-hours arrangements, feedback board, zero-tolerance policy, survey-day signage, and the team walked through what assessors will ask.
Seven clinical templates built into the practice’s own Bp Premier: 75+ health check, menopause assessment, heart health check, asthma action plans, commercial driver medical. Built from their own forms.
Melbourne Pathology
Every billing model. Bulk-billing, mixed and private. General practice, specialist rooms and allied health. The systems change with the model. The standard does not.
The short answers. Every service page has its own questions too.
DocHelp runs the operational side of medical centres so owners and doctors don’t have to. That covers RACGP, AGPAL, QPA and QIP accreditation; compliance documentation; a full clinic audit of financials and productivity; practice setup and fitout; medical centre plans drafted in-house with design, renovation and build teams; our own IT team for servers, networks, Best Practice and Cubiko; pathology contracts and medical supplies at partner pricing; reception, nurse and practice manager training; staff and doctor recruitment including overseas-trained doctors; marketing; turning around struggling centres; and ongoing operations and advisory support. One team, embedded in your practice, instead of ten contractors.
We are based in Melbourne and do most on-site work across Melbourne and surrounds. We travel for the right engagement and support practices across Australia remotely: remote practice management, documentation, training and systems work all run well online.
We spend two to three hours on site walking through your practice against the current RACGP Standards and the way it actually runs day to day. You get a written report listing every gap and risk we found. There is no obligation and no pitch: if you want help fixing what we found, we quote the scope.
Accreditation engagements are typically 50% upfront and 50% on a successful accreditation result. Setup, training and rescue work is quoted as a project after the audit. Operations and advisory support is available as a monthly retainer. Every quote is based on what your practice actually needs, not a package.
Not in the usual sense. We don’t hand over a checklist and leave. We come into the practice, sit with reception, nurses and managers, write and implement the documentation ourselves, train the team, and stay until they can run it without us. The founder still oversees ten-plus medical centres today, so every recommendation comes from running real practices.
In-depth guides and running updates for practice owners and managers: RACGP Standards, MBS changes, accreditation news, practice management, Cubiko, AI. Browse everything →
Four core standards, AI at F11, mandatory digital records, sustainability, and, in our reading, compliance across the whole three years rather than the weeks before a survey.
ReadMost struggling centres share one finding: a manager hired for the basics and never shown the real job. Here is what the role actually is.
ReadRecorded patient agreement, no practitioner signature, two-year records, enduring assignment: the workflow and the staff training to have settled before the transition ends.
ReadThe incentive items and the 12.5% BBPIP, kept separate: who receives what, by Modified Monash area.
Open the toolBilling · 3 minWhat a gap fee is really worth after forfeited incentives and attrition, break-even shown.
Open the toolAccreditation · 2 minFifteen questions on the areas that fail surveys most. Score, verdict, gap list.
Open the tool