In short: DocHelp grows patient numbers for medical centres through Google Business Profile, websites, online booking, reception conversion and retention: measured in bookings, Melbourne and Australia-wide.
Google Business Profile · Website · HotDoc · Retention · Redesign
A patient searches “GP near me”, finds a Google listing with no hours and three old reviews, clicks a website that doesn’t load on a phone, calls, and gets voicemail. The practice then pays an agency for Facebook ads. We see this every month.
Complete, accurate Google Business Profile; a fast mobile website; correct listings everywhere a patient might look.
Online booking that works, a reception team that answers and converts, and hours and services that match demand.
Recalls, reminders, care plans and health assessments done properly: the patients you already have are the cheapest growth there is.
Name, signage, entrance, waiting room, phone greeting, reception script. What a new patient experiences in the first five minutes.
Doctors, services, hours, fees and bulk-billing policy: matched to what the local community actually needs and searches for.
In our experience, in this order: be findable and bookable online (a complete Google Business Profile, a fast website, online booking through HotDoc or similar), convert the patients who already call (reception that answers, books and follows up), keep the ones you have (recalls, reminders, care plans, a clean waiting room and short waits), and only then spend on advertising. Most practices do the last one first and wonder why it doesn’t work.
Yes, within the Ahpra and National Law advertising rules, no testimonials about clinical care, no misleading claims, no inducements that breach the guidelines. We write practice marketing that stays inside those rules, and we tell you when something a marketing agency has suggested doesn’t.
New patient numbers, bookings, appointment utilisation and doctor productivity out of Cubiko and your clinical software, not clicks or impressions. If the appointment book isn’t fuller, the campaign didn’t work.