In-depth guides and running updates for practice owners and managers — the RACGP Standards and what the 6th edition changes, MBS and Medicare updates, accreditation news, the practice manager’s real job, Cubiko, AI and more. Written by operators, not marketers, and updated as things change.
Three living pages we update as announcements land — with the operational change each one implies.
What the College has announced that changes how a practice runs — and what to do about it. We add entries as they happen.
OpenAgency announcements, scheme changes and what assessors are focusing on — and the operational implication for your practice.
OpenIndexation, item changes and incentive programs as they land — with the one thing each one changes at the front desk.
OpenRACGP Standards, AGPAL, QPA and QIP — what changes, what assessors look for, and how long it really takes.
The 6th edition still isn’t published. Here’s what the RACGP and AGPAL have actually said — and the preparation that pays off whichever edition you’re assessed against.
ReadThe consultation draft moves from three modules to five standards, adds AI, digital records, sustainability and antibiotic stewardship, and — in our reading — turns accreditation from a three-yearly event into a three-year discipline.
ReadPractice owners ask for a timeline. The honest answer is in hours, not months: a first-time build is roughly 155 to 195 hours of work across eight areas, and the calendar depends on who is available to do them.
ReadIndexation, item changes and incentive programs, and the billing workflow that follows.
From 1 November 2025 bulk billing incentives apply to any Medicare-eligible patient, and practices that bulk bill everyone can register for an extra 12.5 per cent. Here is how it works and what to model before opting in.
ReadA year after the change, most doctors we work with still treat a chronic condition plan the old way — as a GP Management Plan plus a Team Care Arrangement plus two collaborating providers. None of that applies any more. Here is what the GPCCMP actually requires, which patients are eligible, and where practices are leaving care and revenue on the table.
ReadBulk-billed services now need a recorded patient agreement, the practitioner no longer signs, records are kept for two years, and enduring assignment lets eligible patients consent once. The transition ends 30 June 2027. Here is the workflow, the staff training and the evidence.
ReadRebate indexation has not kept pace with costs, and most urban practices we see cannot sustain pure bulk billing. Done in four phases — margin audit, fee and concession matrix, front-desk scripting, a 30-day multi-channel notice — the transition keeps the patients that matter.
ReadThe practice manager’s real role, staffing, doctors and the business of a clinic.
Most struggling centres we walk into share one finding: a manager hired for the basics, never shown the real job. Here is what the role actually is — and how to hire, train and support it.
ReadA practice that collects patient fees and pays doctors a percentage can be assessed for payroll tax on those payments. This is a plain-English map of the issue for owners — not advice — with the questions to take to a specialist accountant and lawyer.
ReadMost fitout mistakes are drawn in before a wall goes up. This is the checklist we run every plan against — approvals, accessibility, infection control, acoustics and the room-by-room RACGP layout — and where the numbers come from.
ReadThe most expensive mistake in IMG recruitment is discovering, after the doctor has arrived, that there is no viable 19AB pathway at your address. Here is what 19AB is, the categories, and the order to do things in.
ReadBest Practice, Cubiko, AI and the IT a medical centre runs on.
Cubiko turns the data already in your clinical software into dashboards. Set up well, it is the fastest way to find revenue a practice is leaving on the table and to give the practice manager the numbers the role needs.
ReadAI scribes are in consulting rooms already. Most practices using them have no policy, no consent process and an unchanged privacy statement. That is the gap assessors will look at first.
ReadWhat a practice audit finds and how to run a centre day to day.