In short: DocHelp writes and implements practice-specific compliance documentation (policy manuals, WH&S, evacuation and fire safety, infection control) for medical centres in Melbourne and Australia-wide, and trains staff to use it.
Policy manuals nobody reads aren’t compliance: they’re a liability. We write documentation that matches how your practice actually runs, set up infection control and cleaning to the RACGP Standards, train your staff to use it all, and keep it assessment-ready year after year. All in-house.
Most practices have a thick binder of generic policies on a shelf. When the assessor asks how a privacy breach is handled, nobody knows, because the actual process is “ask Julie”.
For general practice, documentation is based on the RACGP 6th edition. Other health services are set up under the NSQPCH Standards.
Infection prevention is one of the most-failed areas at assessment, and almost never because a practice is dirty. It fails because the schedule, the products, the training and the records don’t line up.
A written cleaning and infection control schedule for every consulting room, treatment room, waiting area and bathroom: surfaces, frequency, products, responsibility.
Reception, nurses and your cleaning contractor trained on the schedule, hand hygiene, spills, sharps, reprocessing and cold chain, with training records kept.
Daily, weekly and monthly sign-off sheets, sterilisation logs, fridge temperature logs and audit checklists set up so the evidence exists before the assessor asks.
The RACGP Standards require a documented, scheduled approach to cleaning and infection prevention: which surfaces, which products, how often, who is responsible, and evidence that it happens.
Usually the manual is not the problem: the gap between the manual and what staff actually do is. We review what you have, keep what works, rewrite what contradicts practice, and fill the gaps.
Yes, in-house. We draw the floor plan and evacuation diagrams for each exit point, prepare the emergency response and fire safety documentation, and set up the fire equipment maintenance schedule.
The Standards expect policies to be current and reviewed. We set review dates on every document, and practices either keep us on a light retainer to maintain them or have their practice manager trained to run the review cycle.