In short: DocHelp writes and implements practice-specific compliance documentation — policy manuals, WH&S, evacuation and fire safety, infection control — for medical centres in Melbourne and Australia-wide, and trains staff to use it.
Policy manuals nobody reads aren’t compliance — they’re a liability. We write documentation that matches how your practice actually runs, set up infection control and cleaning to the RACGP Standards, train your staff to use it all, and keep it assessment-ready year after year. All in-house.
Most practices have a thick binder of generic policies on a shelf. They were copy-pasted from someone else’s clinic, never read by reception, and contradict the way the practice actually works. When the assessor asks how a privacy breach is handled, nobody knows — because the actual process is “ask Julie”.
We do it differently. We sit with your team, document how things really work, identify where the gaps are, and write policies that match — with your software, your rooms, your staff structure. Then we train your people so they know what’s in those documents.
Infection prevention is one of the most-failed areas at assessment, and almost never because a practice is dirty. It fails because the schedule, the products, the training and the records don’t line up. We set up all four.
A written cleaning and infection control schedule for every consulting room, treatment room, waiting area and bathroom — surfaces, frequency, products, responsibility.
Reception, nurses and your cleaning contractor trained on the schedule, hand hygiene, spills, sharps, reprocessing and cold chain — with training records kept.
Daily, weekly and monthly sign-off sheets, sterilisation logs, fridge temperature logs and audit checklists set up so the evidence exists before the assessor asks.
Every element mapped to the relevant RACGP criteria and cross-checked against current infection prevention guidance, then reviewed at each cycle.
When a practice gets pulled up at assessment it’s rarely because they provide bad care. It’s because they can’t prove they provide good care. That’s a documentation problem — and it’s solvable.
Generic templates are useless. Every policy we write references your software, your staff structure, your patient flow and your physical layout — so it matches what happens.
We don’t hand over a 200-page binder and call it done. We walk reception, nurses and managers through the documentation. They know what’s in it, where it lives, and how to use it.
We draw your floor plans and evacuation diagrams ourselves — no $3,000 invoice from an external draftsperson. We’ve drawn dozens; we know what assessors and fire inspectors require.
Documentation rots. Staff change. Software updates. We can stay engaged on a light retainer to keep everything current — or train your manager to do it.
The RACGP Standards require a documented, scheduled approach to cleaning and infection prevention: which surfaces, which products, how often, who is responsible, and evidence that it happens. We write the cleaning and infection control schedule for your specific rooms and equipment, train reception, nurses and your cleaners on it, set up the sign-off records, and check it against the Standards so it holds up at assessment.
Usually the manual is not the problem — the gap between the manual and what staff actually do is. We review what you have, keep what works, rewrite what contradicts practice, and fill the gaps. The test is whether a receptionist can answer an assessor’s question from memory because the policy matches her real job.
Yes, in-house. We draw the floor plan and evacuation diagrams for each exit point, prepare the emergency response and fire safety documentation, and set up the fire equipment maintenance schedule — the same work practices routinely pay external draftspeople and consultants thousands for.
The Standards expect policies to be current and reviewed. We set review dates on every document, and practices either keep us on a light retainer to maintain them or have their practice manager trained to run the review cycle. What we don’t recommend is touching the binder once every three years.
Yes. Work health and safety manual, workplace inspection schedules, hazard and incident registers, employment contracts, position descriptions, orientation, performance reviews, code of conduct, bullying and harassment, grievance procedures and staff immunisation records. It is all part of the same compliance framework and assessors look at it together.