In short: DocHelp’s IT team builds and supports servers, networks and workstations for medical centres, migrates practices to Best Practice, and sets up Cubiko: Melbourne on site, Australia-wide remote.
Our IT team, ready to deploy: servers and networks built, workstations imaged, Best Practice migrated and configured, Cubiko set up and trained.
Servers · Networks · Best Practice · Cubiko · HotDoc · PRODA · HICAPS · Tyro
The software carries clinical risk, the billing rules change every year, secure messaging has to reach the right pathology provider, and when the server goes down at 9am there are twelve patients in the waiting room.
Opening a new practice? IT and servers are part of what we set up for a new practice.
We audit your current data, agree what converts and what gets rebuilt, and run a test conversion the doctors can check.
Best Practice configured for your practice: users, templates, fee schedules, recall types, letter layouts, secure messaging, integrations.
Final conversion over a weekend with the clinic closed. Pathology, radiology, HotDoc, Cubiko and payments reconnected and tested on every workstation.
We are on site Monday morning. Reception, nurses and doctors trained in the live system, with follow-up sessions in the weeks after.
Cubiko connects to Best Practice and turns it into dashboards.
Connected to Best Practice, configured for your doctors, rooms and billing structure, with historical data loaded.
Billings by doctor and item, appointment utilisation, recalls, care plans and health assessments due, no-shows, new patient flow: the ones that change decisions.
A structured review of unbilled and under-billed items, then the workflow changes to stop it recurring. See billing optimisation training.
We scope the data first (patients, clinical records, documents, appointments, billing history, recalls, templates), then run a test conversion so the doctors can check their own records before go-live.
Clinical data converts, but not everything maps one-to-one and some items (certain document formats, custom templates, letter layouts), need rebuilding. We tell you exactly what will and won’t convert before you commit, keep a read-only copy of the old system for reference, and rebuild the templates your doctors actually use.
Yes. Servers, workstations, networks, backups, printers and scanners, secure messaging, remote access and the day-to-day “the printer in room 3 won’t work” calls.