In short: DocHelp’s IT team builds and supports servers, networks and workstations for medical centres, migrates practices to Best Practice, and sets up Cubiko — Melbourne on site, Australia-wide remote.
Our own IT team, ready to deploy — servers and networks built, workstations imaged, Best Practice migrated and configured, Cubiko set up and trained, and everyday support from people who have run clinical software inside their own practices, not a generic IT company learning medical workflow on your time.
Servers · Networks · Best Practice · Cubiko · HotDoc · PRODA · HICAPS · Tyro
A medical centre is not an office. The software carries clinical risk, the billing rules change every year, secure messaging has to reach the right pathology provider, and when the server goes down at 9am there are twelve patients in the waiting room. Most IT providers are competent with computers and lost inside Best Practice.
We come at it from the other direction. We have built Best Practice from bare servers, migrated practices off Medical Director, wired up 4Cyte and Melbourne Pathology, set up Cubiko dashboards that show exactly where billing is being missed, and trained the reception teams that use all of it every day.
We audit your current data, agree what converts and what gets rebuilt, and run a test conversion the doctors can check.
Best Practice configured for your practice — users, templates, fee schedules, recall types, letter layouts, secure messaging, integrations.
Final conversion over a weekend with the clinic closed. Pathology, radiology, HotDoc, Cubiko and payments reconnected and tested on every workstation.
We are on site Monday morning. Reception, nurses and doctors trained in the live system, with follow-up sessions in the weeks after.
Cubiko connects to Best Practice and turns it into dashboards. Set up well, it is the fastest way to find the revenue a practice is leaving on the table.
Connected to Best Practice, configured for your doctors, rooms and billing structure, with historical data loaded.
Billings by doctor and item, appointment utilisation, recalls, care plans and health assessments due, no-shows, new patient flow — the ones that change decisions.
Practice manager and doctors trained to read the numbers, and reception trained to act on them — filling gaps, chasing recalls, booking the reviews that are due.
A structured review of unbilled and under-billed items, then the workflow changes to stop it recurring. See billing optimisation training.
We scope the data first — patients, clinical records, documents, appointments, billing history, recalls, templates — then run a test conversion so the doctors can check their own records before go-live. The real migration runs over a weekend with the clinic closed: final data conversion, Best Practice configuration, secure messaging, pathology and radiology re-linking, HotDoc and Cubiko reconnected, and every workstation tested. Monday morning we are on site with the team.
Clinical data converts, but not everything maps one-to-one and some items — certain document formats, custom templates, letter layouts — need rebuilding. We tell you exactly what will and won’t convert before you commit, keep a read-only copy of the old system for reference, and rebuild the templates your doctors actually use.
Cubiko is a practice analytics platform that connects to Best Practice and shows billings, doctor productivity, appointment utilisation, recall performance and much more in dashboards. It is one of the fastest ways to find lost revenue in a practice. We set it up, build the dashboards that matter to your practice, and train the practice manager and doctors to use them.
Yes. Servers, workstations, networks, backups, printers and scanners, secure messaging, remote access and the day-to-day “the printer in room 3 won’t work” calls. We support the practices we manage this way and offer the same to clients, either as part of an operations retainer or on its own.
Yes — provider numbers, PRODA accounts, HPOS access, Medicare online claiming and ECLIPSE, HICAPS and Tyro terminals, and the Best Practice billing configuration that sits behind them. These are the pieces most often left half-done by a generic IT company.