Best Practice Premier, run properly.

In short: DocHelp migrates medical centres to Best Practice Premier, builds and supports the servers it runs on, configures it, trains staff with written manuals, and builds custom templates: Melbourne on site, Australia-wide remote.

Migration · Servers · Configuration · Training · Templates

Changing to Best Practice

Migration without losing a day of billing.

Best Practice setup and data migration from other software, including mass importing patient files.

The method is boring on purpose: scope, test, build, cut over, train.

What converts, what gets rebuilt

  • Patient demographics, clinical records and history: convert
  • Documents and correspondence: convert, formats checked
  • Appointments and billing history: convert
  • Recalls and reminders: convert, then reviewed
  • Templates, letters and fee schedules: rebuilt in Bp
  • Secure messaging, pathology and radiology links: reconnected
  • HotDoc, Cubiko, HICAPS, Tyro, Bp Comms: reconnected and tested
  • User accounts, roles and permissions: built new
Server or cloud

Where should Bp Premier live?

ConsiderationIntegrated on-site serverHosted / cloud
Control and speedClinical record on your own network; no dependence on internet speed for consultsDepends on connection quality and provider; a backup internet link is essential
Cost shapeHardware, licences and setup up front; refreshed every few yearsMonthly fee per practice or user; little up-front hardware
Backups and updatesYour responsibility (or ours under a support arrangement)Provider’s responsibility: check the contract for what is actually included
Using Best Practice well

The daily disciplines that separate a tidy practice from a chaotic one.

01

Start of day

Bulk patient verification and health identifier lookup for the day’s list; day sheet printed; uncompleted appointments from yesterday checked; reminder replies reviewed.

02

Billing discipline

Every appointment billed on the day; appointment count reconciled to invoice count; item numbers chosen by the rules, not by habit.

03

Claiming and batching

PRODA and Medicare Web Services set up correctly; batches submitted and payment reports read daily; rejections worked by reason code, not left to age.

04

End of day and banking

Banking reconciled in Bp, EFTPOS and Medicare receipts matched, the shortcut everyone knows, and a manager who checks it.

05

Recalls and follow-up

Clinical, result-driven, vaccination, care-plan and administrative recalls configured; outstanding recalls run weekly; the follow-up inbox owned by a nurse.

Training manuals

Written manuals your team actually keeps.

Our Practice Manager Foundation Program is two on-site intensive days on the practice’s own Bp Premier, each with a written manual, plus a Bp Premier reference manual for ongoing use by the manager and reception team.

Sample page from a DocHelp Practice Manager training manual: Day 1 curriculum map
Sample page from a DocHelp Bp Premier training manual: recalls and reminders procedures
A module page: recall types every practice should configure, and the weekly discipline that keeps them honest.

Day 1: Software, billing, finance and doctor operations

Bp Premier end to end · Medicare and the MBS · claiming, batching and rejections · TAC, WorkCover and DVA · doctor pays and billing splits · financial operations · operational reports.

Day 2: People, compliance and running the practice

Reception and nurse workflows, HR and rostering, quality and compliance ownership, patient experience and the manager’s monthly rhythm.

Manuals are written for each client practice. Sample pages shown; client details removed.

Templates

Templates that cut paperwork in half.

Built into your Bp Premier with the right merge fields, so a chronic condition management plan, a consent disclosure or a specialist referral is a few clicks rather than twenty minutes of typing.

01

Chronic condition management plans

Condition-specific plan templates (hypertension, back pain, osteoporosis, ischaemic heart disease, migraine, arthritis, iron deficiency, hyperlipidaemia, GORD) pre-filled from the record and aligned to the current MBS chronic condition items.

02

Consent, disclosure and billing

Mixed-billing disclosure, assignment of benefit, telehealth and AI-scribe consent, new-patient registration: the documents that keep billing and privacy clean.

03

Letters and referrals

Referral, specialist and allied health letters, certificates and correspondence with clear prefixed naming so staff find them first time.

See the templates library →

Common questions

Questions practice owners actually ask.

What templates do you build into Best Practice?

Chronic condition management plan templates by condition, consent and disclosure documents, referral and letter templates with the right merge fields, reception checklists and onboarding documents. See the templates library.

Can you fix a Best Practice setup that was never configured properly?

Yes. It is most of what we do. Fee schedules that don’t match, recalls nobody runs, secure messaging half-connected, doctors without templates, no daily discipline on uncompleted appointments and batches.

Related services

One team for the whole practice.

Management & Advisory

IT & Systems

Our IT team: servers, networks, Best Practice, Cubiko.

ExplorePeople

Staff & Practice Manager Training

Reception, nurses, PMs: business and billing optimisation.

ExploreAccreditation & Compliance

Clinic Audit & Assessment

Financials, productivity, compliance: the true state of the practice.

Explore

Moving to Bp, or fixing the Bp you have?

We’ll look at your current setup, tell you what will and won’t convert, and quote the migration, server and training honestly.

Book a Bp review → Call 1800 DOC HELP → IT & systems
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