Free training.
Reception, nursing and practice management, for people who want to work in general practice.
- What it costs
- Nothing. Nobody pays anything to start or to finish. Some things are optional and you pay them yourself or to someone else: a police check or a similar check, printed materials or a workbook, and an advanced module if you want one. None of them is ever a condition of starting, continuing or finishing.
- What it is not
- This is not nationally recognised training. You do not get a qualification from it, and I cannot promise you a job. You finish with a DocHelp Certificate of Completion, marked non-accredited on its face.
- Where it runs
- In person in Melbourne, with some sessions online.
Register your interest, or read what the program is first.
What you can train in.
Reception
Booking and triage, Medicare and private billing, the software a front desk runs on, privacy, recalls and reminders, and the daily checklists that keep a practice moving.
Practice management
The business numbers, rostering, HR, suppliers and pathology, compliance ownership, and what a practice manager is actually accountable for.
Nursing support
Clinical workflow, infection control and reprocessing, cold chain, care plans and health assessments, recall systems and documentation standards.
Classroom and role-play.
You learn in a classroom and you practise on role-play. You do not sit at a real reception desk, you do not answer real patient calls, and you are not doing a job a practice would otherwise pay someone to do.
That is deliberate. Unpaid people doing real clinic work are employees who have to be paid, and this is a training program, not a job.
People who want to stay in general practice.
People starting out who want to get into medical reception, and people already working in a clinic who want to do the job properly or move up to practice management. The three streams sort out the level.
I am looking for people who intend to stay in general practice, not people passing through.
Register your interest
There is no intake date yet. Leave your details and I will tell you when the first one opens.
Registered.
I will email you when the first intake has a date.
What happens next
The order it runs in, so nothing here is a surprise.
You register
Name, email, which stream and where you are. Nothing else is collected at this stage.
I email you the intake
When the first one has a date, you get the dates, the format and what a week looks like.
You decide then
You apply if it suits. Finishing the program does not put you in a job, and I only introduce you to a practice if you tell me yes to that practice.
Questions people ask first.
Is it really free?
Yes. The training costs nothing and there is nothing to pay back afterwards. The optional things listed at the top of this page are the only money involved, they are paid to someone else or for your own materials, and none of them is ever a condition of starting, continuing or finishing.
What do I get at the end?
A DocHelp Certificate of Completion, marked non-accredited. It is not a qualification, it is not nationally recognised, and it is not issued by a registered training organisation. It says what you covered and that you completed it.
Will it get me a job?
I cannot promise you a job and I will not pretend otherwise. Practices post roles on the jobs board and you apply to them directly. If you finish the program and you want me to introduce you to a practice that is hiring, I will ask you first and I will name the practice when I ask.
Do I have to live in Melbourne?
The in person sessions run in Melbourne. Some sessions run online. Tell me where you are when you register and I will be straight with you about whether it works from there.
I run a practice. Is this the page for me?
No. This program is for individuals. Training for the team you already have is on the staff and practice manager training page.