We collect only what you send us, we set no advertising cookies and do no cross-site tracking, and we use what you send us to reply to you. This page spells out exactly how that works, no legalese, no surprises.
Last updated: 25 September 2026
DocHelp is a Melbourne-based medical practice consultancy operated by Jamal Al-Sharifi. This policy covers the website dochelp.com.au and how we handle any personal information you give us through it. We apply the Australian Privacy Principles to everything we hold, whether or not the Privacy Act 1988 requires it of a business our size, and this whole policy comes down to one idea: we only hold what you choose to send us, and we only use it to help you.
Only what you type into a form or send us directly. Our enquiry and tool forms ask for your name, your role, your practice name, your email, your phone number (optional), and your message or the results of a tool you've used: plus a tick-box if you'd like a call or text back. The jobs and training sign-up forms ask for less again: your name, your email, which role or stream you are after, and where you are. Applying for a job posted on this site asks for more, and the Jobs and training section below lists it. If you email or call us instead, we hold whatever you choose to tell us. That's it. We don't buy data, scrape data, or collect anything behind the scenes beyond the page counts described under Cookies and tracking below.
To respond to your enquiry and, if you engage us, to deliver the work. Nothing else. We don't add you to a mailing list, we don't send newsletters you didn't ask for, and we never sell or rent your details to anyone. If you download the free resource pack, Jamal sends one email offering the free on-site audit. That is the only follow-up. If you register on the jobs or training page, we use your details to get back to you about work or about the program, and for nothing else. If you apply for a job, we use your application to consider you for that job.
When you submit a form on this site, it's delivered by Web3Forms, a form delivery service, straight to our email, [email protected]. From there it stays in our inbox and our working files for your enquiry or engagement. The jobs and training forms are also saved in DocHelp's own database, described under Jobs and training below. The inbox and the working files sit in password-protected accounts with two-step sign-in, and Jamal is the only person who reads enquiries. No mailing lists, no marketing databases, no third-party CRMs quietly collecting in the background.
Web3Forms passes your form submission from the website to our email; it processes the submission in order to deliver it. Web3Forms is an overseas provider. Its privacy policy says submissions are stored encrypted in a database on Amazon Web Services, which can hold and process data in more than one country, so a form you send us is disclosed outside Australia for the time it takes to deliver. Cloudflare, a United States company, hosts and serves the website through its global network, and like every web host keeps standard server logs (things like IP address, browser type and pages requested) for security and performance; those logs may be processed outside Australia. Cloudflare also holds DocHelp's own database, where the jobs and training forms, job applications and CVs are saved, and it may hold that database outside Australia. Cloudflare Web Analytics counts page views for us. It sets no cookies, keeps nothing in your browser and does not fingerprint you; we see aggregate numbers by page, referrer, browser, device type and country. Microsoft OneDrive holds our working files, so if you engage us, your enquiry and the documents that follow sit in Microsoft's cloud, which stores and backs up data across more than one country. Google Fonts supplies the two typefaces on this site, which load from Google's servers when a page opens, so Google receives the request your browser makes for them. Each provider receives only what it needs to do its one job.
In short: a form submission, our working files, the jobs and training database and the server logs can be held or processed outside Australia. Nothing else about you goes anywhere, and we never sell, rent or hand your details to anyone for their own purposes.
This site uses Google Analytics to count visits and see which pages get used, and it sets cookies in your browser to do that. It sets no advertising cookies, does no ad retargeting, and there is no Meta pixel and no session recording. We'd rather earn your enquiry with a useful website than follow you around the internet. Three things do live in your own browser. The 6th edition tracker keeps your ticks in your browser's local storage so they are still there when you come back, the Ask widget remembers for the rest of the session that you have sent a question, and the job application form keeps what you have typed in that browser tab until you send it or close the tab, so a reload does not lose it. None of them leaves your device, and clearing your browser data removes all three. Practices with a clinic login, and Jamal, get one cookie each when they sign in, which keeps them signed in and does nothing else. Page views are counted by Cloudflare Web Analytics, described above, without cookies.
As long as we need it to handle your enquiry or engagement, plus whatever our legal and tax obligations require us to keep (invoices, engagement records). Jobs and training registrations and job applications, CVs included, are kept for twelve months and then deleted automatically. If you'd like your details deleted sooner, ask: see your rights below.
Two pages on this site take details from people rather than from practices: the jobs board and the training program. Because those details are about someone's work and their livelihood, this section spells out exactly what happens to them.
What those forms collect. The sign-up forms collect your name, your email, which role or stream you are after, and where you are. If you are a practice telling us about a role, your practice name, suburb, your name, your email and what you need filled. Applying for a job posted on this site collects more, because the practice needs it: your name, email and mobile number, whether you have the right to work in Australia, your answers to the screening questions on that ad, your CV and a short cover note, and for nursing roles your Ahpra registration number. Nothing else. We never ask about your visa type, your age, your health or your family.
Please leave some things out. Do not write anything in these forms, your CV or your cover note about your health, your family situation or your visa status. We do not want it, it is not used to assess you, and we would rather not hold it. Practices: do not name a staff member or a patient in the box.
Where it goes, and who sees it. Everything you send through these forms is saved in DocHelp's own database, hosted by Cloudflare, a United States company, which may hold it outside Australia. Only Jamal can open it, through a password and a code from an authenticator app. The sign-up forms also go the same way as every other form on this site: Web3Forms delivers them to [email protected], and Jamal is the only person who reads them. Web3Forms is an overseas provider and stores submissions encrypted on Amazon Web Services, which can hold and process data in more than one country, so these details are disclosed outside Australia for the time it takes to deliver the message. When you apply for a job, the email Jamal gets says only that an application has arrived and for which job; your details and your CV stay in the database.
Practices that post jobs. A practice that posts a job here gets its own clinic login. Through it the practice sees its own ads and only the applicants for those ads who have agreed to be passed to it. It never sees anyone else, and it never sees the sign-up forms. A practice given a clinic login keeps its contact details with us for as long as it has the login.
We never pass your details to a practice without asking you. If a practice is hiring and you look like a fit, we ask you first, we name the practice when we ask, and we only send your details if you say yes. Each time, for each practice. When you apply for a job, the form has a box naming the practice on the ad: ticking it is your yes for that job. If you leave it unticked, we ask you first. We do not maintain a list that practices can browse, we do not sell or rent your details, and nothing goes anywhere on the strength of a general permission given once.
We are not the employer. Practices post their own roles and employ people directly. DocHelp introduces people to practices; it does not hire anyone out, rent anyone out, or employ anyone who applies through this site. There is no fee to you at any point, for the jobs board or for the training program.
How long we keep it. Twelve months from the day you send it, then it is deleted automatically, CV included. Ask sooner and we will delete it sooner.
Nothing here is decided by a computer. Jamal reads every registration and every application himself. A job ad can ask a few screening questions, such as years of experience. Your answers are shown to Jamal next to your application, marked where they match what the ad asked for, and he can use them to sort or filter the list. Nothing is rejected or hidden automatically. No score and no automated system decides who hears back or who gets put forward. If that ever changes, this policy will say so before it does, including what the system looks at and how to ask a person to look at it instead.
Your rights are the same as everyone else's. Ask us what we hold about you, ask us to correct it, ask us to delete it, or complain: the next section says how.
Under the Australian Privacy Principles you can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] or call 1800 DOC HELP (1800 362 435) and we'll deal with it promptly and without fuss. If you think we have mishandled your information, tell us the same way. Jamal reads every complaint himself, will acknowledge it within seven days, and will give you a written answer within 30 days. If we can't resolve it together, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
DocHelp works with practices, not patients. We don't want, and don't need, any patient or clinical information through this website. Please don't include patient names, health details or anything from a clinical record in a form or email to us. If your enquiry touches on patient data (say, a software migration), we'll handle that inside your practice's own systems under a proper agreement, not over a web form.
This policy is meant to be readable, but if anything is unclear, ask us directly: [email protected] or 1800 DOC HELP (1800 362 435). DocHelp, Melbourne, Australia.