In short: DocHelp trains practice managers, receptionists and nurses inside their own medical centre (business, billing optimisation, clinical workflow and software) in Melbourne and remotely across Australia.
Staff and manager training online, and full-day training on weekends and after hours.
Practice managers · Reception · Nurses · Software
Every medical centre we walk into has the same story: a receptionist doing the work of three people, a practice manager learning the job in real time, a nurse who hasn’t been formally onboarded in years.
Booking, billing, triage, awkward patient conversations, software workflows, privacy compliance, recalls.
Clinical workflows, infection control and reprocessing, cold chain, care plans and health assessments, recall systems, doctor support, documentation standards.
Operations leadership, the business numbers, rostering, HR, compliance ownership, supplier and pathology relationships, doctor relationships, and billing optimisation.
Hands-on training in Best Practice, Medical Director, Cubiko and HotDoc: setup, everyday use, troubleshooting, and the reports that matter.
Cubiko and Best Practice reports to identify unbilled and under-billed items, care plans and health assessments due, and incentive payments missed.
Who identifies the eligible patient, who books it, who bills it, and how it is checked: written into the reception and nurse checklists.
Item numbers and rules explained in plain English to the people who do the booking and billing, with the doctors included where it matters.
A one-page monthly billing review the practice manager runs without us, so the improvement sticks.
Yes, and we do it often. Booking and triage, Medicare and private billing, HotDoc and Best Practice workflows, privacy, handling difficult conversations, recalls and reminders, and the daily and weekly checklists that keep a front desk running.
Mostly on site in Melbourne, because embedding with the team is the point. Remote sessions work well for follow-up, for practices interstate, and for software training.
Training has an end: the team can do the job without us. The operations retainer is for practices that want senior oversight to continue (management meetings, escalations, quality audits) after the training is done, or instead of a full-time hire.