Opening a new practice.

In short: For a new medical practice in Melbourne and across Australia, DocHelp does the accreditation documents, PIP and WIP, staff recruitment and training, Best Practice and IT.

Accreditation · PIP and WIP · Staff · Training · Software · IT

What we do

Accreditation and systems for a new practice.

  1. Accreditation from day oneDocumentation based on the RACGP 6th edition, for an assessment under the 5th until the transition date is set. Services that are not general practice are set up under the NSQPCH Standards. Accreditation → · NSQPCH Standards →
  2. PIP and WIPThe Practice Incentives Program and the Workforce Incentive Program Practice Stream, set up with the accreditation registration.
  3. Staff and doctor recruitmentPractice manager, reception and nurses recruited before opening. Doctor recruitment, including overseas-trained doctors, started early. Recruitment → · IMG doctor recruitment →
  4. TrainingReception, nursing and practice management, trained on your workflows before the first patient. Staff training → · Training program →
  5. Best Practice and ITBest Practice configured from the start (templates, billing, recalls, reminders), with servers, network, workstations and secure messaging. Best Practice → · IT and systems →
  6. Medicare and provider numbersProvider numbers for each doctor at the new location, PRODA and HPOS access, Medicare online claiming.
  7. Policies and documentsPractice-specific policy and procedure manual, privacy policy, infection control and cleaning schedule, cold chain, training records, credentialing files. Compliance documentation →
  8. AdvertisingGoogle Business Profile, website and online booking. Marketing → · Websites →
Common questions

Questions practice owners actually ask.

Can a new practice get PIP and WIP payments before it is accredited?

Yes, if it is registered for accreditation. As at September 2026, a practice registered for accreditation can join the Practice Incentives Program (PIP) and must be accredited within 12 months. The Workforce Incentive Program (WIP) Practice Stream has the same 12-month rule, counted from WIP or PIP approval, whichever is earlier. We set up both alongside the accreditation. Sources: Services Australia, PIP eligibility and the WIP Practice Stream Guidelines, updated 1 July 2026.

Do I need accreditation to open a medical centre?

You can open and bill Medicare without accreditation. Accreditation against the RACGP Standards is voluntary, but it is required to access the Practice Incentives Program and other funding, it is expected by many doctors and patients, and it is far cheaper to build in from day one than to retrofit.

Can I open a medical clinic without being a doctor?

Yes. Many medical centres are owned by non-clinicians or by companies, and the doctors work as contractors or employees. What the owner cannot do is influence clinical decisions, and Medicare, privacy and state medicines rules apply regardless of who owns the business. Set the structure up with your accountant and lawyer first; we put the accreditation, staff and systems in place around it.

Related services

Accreditation, people and IT.

Opening a new practice?

The earlier we look, the better.

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