In short: A DocHelp clinic audit assesses a medical centre’s financials, billing, doctor productivity, staffing, compliance and systems and delivers a written report with a prioritised action plan. Melbourne and Australia-wide.
A full clinic audit and assessment — financials, billing and doctor productivity, staffing, suppliers, compliance and systems — carried out by operators who run medical centres, and written up as a report you can act on. Not a consultant’s deck. The numbers, the gaps, and what each one is costing you.
Financials · Productivity · Compliance · Systems
Revenue is flat while the waiting room is full. A doctor is busy but their billings don’t reflect it. Staff costs have crept up. The accountant says the margin is thin but can’t say why, because the why lives inside the clinical software and the roster, not the ledger.
A clinic audit answers that. We go through the practice the way we would if we were about to take it over — because we have taken practices over — and we put what we find in a report the owner can read in an evening.
Confidentiality agreement signed. Read access to clinical software, Cubiko, billing data, contracts, rosters and supplier invoices.
We sit at reception, in the treatment room and with the practice manager. We talk to the owner and at least one doctor. We watch how the day actually runs.
Billing and productivity analysis against what a well-run practice of your size does; staffing and cost review; compliance and systems findings.
A written report with a prioritised action plan and the estimated value of each item, walked through with the owner in person.
Every audit is different, but the report always answers the same four questions.
Care plans and health assessments due but never booked, incentive items not claimed, item numbers chosen by habit, sessions under-utilised.
Staffing against patient volume, supplier pricing against what our clients pay, pathology and radiology arrangements, software and IT spend.
The infection control, documentation, training and credentialing gaps that would cost you at the next RACGP cycle — before they do.
A prioritised plan — quick wins, then the structural changes — with the estimated value of each, so the owner can decide with the accountant.
The free on-site audit is two to three hours focused on accreditation readiness and the obvious operational gaps, with a written report. The full clinic audit goes further: the financials, billing and item-number analysis, doctor productivity and session utilisation, staffing costs against demand, supplier and pathology arrangements, systems and compliance — typically two to four days of work with access to your clinical software and accounts, and a report the owner can act on or take to their accountant.
Read access to your clinical software (Best Practice or Medical Director), Cubiko if you have it, twelve months of billing and Medicare data, doctor contracts and pays, rosters and payroll summaries, supplier invoices, and an hour each with the owner, practice manager and a doctor. We sign a confidentiality agreement before we see anything.
No. We are operators, not accountants or licensed advisers, and we don’t give financial or investment advice. What we deliver is an operational analysis — where billing is being missed, where costs are out of line with a well-run practice, where productivity is being lost — which you and your accountant then use to make decisions.
Revenue and billing analysis by doctor and item type, unbilled and under-billed items, appointment utilisation and no-shows, staffing cost against patient volume, supplier and pathology cost review, compliance and accreditation exposure, systems findings, and a prioritised action plan with the estimated value of each fix. It is written in plain English for a practice owner.
If you want us to. Many practices take the report and act on it themselves or with their accountant; others ask us to embed and do the work — billing optimisation, staff training, systems, a rescue. The audit stands on its own either way.